The Freshdesk CTI gives you full control over your cloud telephony from inside your Freshdesk environment.
Our BT Cloud Work x Freshdesk integration works like an all-in-one solutions. Forget your phone and pick up and call your clients within the Freshdesk environment. We cannot make it easier than this as we make integrations look easy.
With the call control application of Freshdesk for BT Cloud Work you can handle all your calls from within Freshdesk and you no longer have to search for a contact or create a ticket manually. The call control application will do this for you automatically for all inbound and outbound calls so you can focus on helping the customer instantly and help them faster.
This will improve the customer's experience; help you be more efficient and handle more calls on a daily basis
The key features are:
• Full BT Cloud Work call control
• Automatic ticket creation
• Automatic customer search
• Pushing a ticket to your colleagues Freshdesk when forwarding a call
• Save call data to your ticket
Get started right away and experience how valuable this integration can be for you!
NEW PREMIUM APP AVAILABLE ON SHORT TERM
Send your name + email address to firstname.lastname@example.org and we'll keep you posted about the new premium BT Cloud Work Freshdesk app.
Please contact us on our support address to install the BT Cloud Work Call Control application or to schedule a personal demo.
Mon - Fri 8:30AM - 5:00PM (UTC+02:00)
When authorized, this app will be granted the following permissions:
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Edit Presence||View and modify user presence status|