Freshdesk CTI app logo
Freshdesk CTI for BT Cloud Work
by Certified by Loyally

The Freshdesk CTI gives you full control over your cloud telephony from inside your Freshdesk environment.


These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Loyally for BT Cloud Work

Our BT Cloud Work x Freshdesk integration works like an all-in-one solutions. Forget your phone and pick up and call your clients within the Freshdesk environment. We cannot make it easier than this as we make integrations look easy.

With the call control application of Freshdesk for BT Cloud Work you can handle all your calls from within Freshdesk and you no longer have to search for a contact or create a ticket manually. The call control application will do this for you automatically for all inbound and outbound calls so you can focus on helping the customer instantly and help them faster.

This will improve the customer's experience; help you be more efficient and handle more calls on a daily basis

The key features are:

• Full BT Cloud Work call control

• Automatic ticket creation

• Automatic customer search

• Pushing a ticket to your colleagues Freshdesk when forwarding a call

• Save call data to your ticket

Get started right away and experience how valuable this integration can be for you!


Send your name + email address to and we'll keep you posted about the new premium BT Cloud Work Freshdesk app.


  1. Google Chrome or Mozilla Firefox
  2. Windows 7 or above


Please contact us on our support address to install the BT Cloud Work Call Control application or to schedule a personal demo.


Mon - Fri 8:30AM - 5:00PM (UTC+02:00)