DaVinci for BT Cloud Work
Orchestrate interactions with CRMs and more for advanced CX features
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DaVinci for RingCentral app integration
AMC Technology’s DaVinci is an enterprise-class interaction orchestration platform brought to you by 28+ years of CX integration experience. Seamlessly unify BT Cloud Work with CRMs like SAP, Oracle, Siebel, Microsoft Dynamics, Salesforce, Zendesk, ServiceNow, and more.
With DaVinci, organizations get all the benefits of CTI (screen pop, click-to-dial, unified systems), but aren’t limited to out-of-the-box features or waiting on a vendor roadmap to solve challenges unique to their customer service goals.
DaVinci users take advantage of our open API to use the customer data integration provides to trigger actions that provide more proactive customer service. Even if your current goals are solved with CTI, DaVinci expands as your digital transformation goals evolve.
- CTI Features: Screen Pop, Click-to-Dial, Activity Logging, Unified System, etc.
- Turnkey Integration with BT Cloud Work + Your CRM
- Interaction Orchestration Platform: easily create proactive customer care for your unique CX needs on our low-code platform