BT Cloud Work for Creatio
BT Cloud Work for Creatio
by Velvetech, LLC
PREMIER PARTNEREnhance customer experience and boost your contact center productivity with Creatio.
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ALSO AVAILABLE FOR
- RingCentral
- AT&T Office@Hand
- Avaya Cloud Office
- Rainbow Office
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Creatio app integration for BT Cloud Work
BT Cloud Work connector for CRM Creatio will allow you to effectively communicate with clients and colleagues and keep all communication history logged in one place.
Use cases:
- Call management: the connector allows Creatio users to make inbound and outbound calls using BT Cloud Work telephony. During the call, an agent can access all information about the Contact, including the history of previous communications.
- Call Analytics: analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.
Key features:
- Make outgoing calls and accept incoming calls in Creatio
- Put a call on hold
- Transfer a call to another extension or phone number
- Patch another extension or phone number into an active call for a conference call
- Identify a Contact and Account by a phone number
- Indicate a call result
- Access an entire call history with a client
- Keep track of call analytics
Requirements
BT Cloud Work Premium, Enterprise, and Contact Center Customers