Connect your cloud communications platform to a Unified Agent Desktop via ContactPro.
CCT ContactPro® (CP) is the perfect solution for Unified Agent Desktop with Customer Service Automation in an Omni-Channel Contact Center environment. Contact-Pro® empowers agents to efficiently serve customers in today‘s demanding world of Omni-Channel communication. The state-of the-art technology solution helps to leverage existing infrastructure while decreasing contact center costs and increasing customer satisfaction.
The flexible and adoptable desktop in combination with automation, integration capabilities and BT Cloud Work MVP enables efficient services with the best available resources at the right time to deliver an excellent customer experience (CX).
When authorized, this app will be granted the following permissions:
|Call Control||Control and manage phone calls in real-time|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|