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Cognitive View for BT Cloud Work
Cognitive View for BT Cloud Work
by Cognitive View

Cognitive View monitors BT Cloud Work call recordings to help you understand customer experience & compliance adherence

Cognitive View app integration for BT Cloud Work


Cognitive View automates Compliance, Customer Experience, Conduct Risk, and Fraud. It analyses customer communication channels, including BT Cloud Work voice data, to identify conduct-related issues, customer experience, and complaints, ensure the staff meets its policies and identifies risks early.

Cognitive View offers compliance as a service with the below capabilities

  • Obligation & policy register
  • Supervise & monitor the communication channels for Compliance, Customer Experience, Fraud & Conduct risk
  • Call recording & archiving for audit
  • Quality assurance & workforce management
  • Risk-based supervision & predictive analytics
  • Incident & breach management
  • Support customer vulnerability & company policy adherence
  • Audit & reporting

The analytic integrates very well with Salesforce, ServiceNow, Tableau, GRC, and many other systems. The technology is for cross-industry and all-size companies. It offers a huge cost-benefit and helps in driving an improved customer experience.


To see a demo or access to a trial, contact us (sales@cognitiveview.com)


Original release date: 2018-11-21

Requirements

Cognitive View is a web-based application that supports all the major browsers, such as Chrome, Firefox, Edge, and Safari. Also, the user must have or purchase a Cognitive View account

Installation

Contact us to get in touch and discuss the steps ahead.

Support

Mon - Fri 9:30AM - 6:00PM (UTC+10:00)

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media