Cognitive View for BT Cloud Work

by Cognitive View

Cognitive View monitors call recordings to help you understand customer experience & compliance adherence.

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HELPFUL LINKS

ALSO AVAILABLE FOR

RingCentral
AT&T Office@Hand
Avaya Cloud Office
Rainbow Office
RingCentral with Verizon
TELUS Business Connect
Unify Office

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Cognitive View app integration for RingCentral

Name: Cognitive View for BT Cloud Work
Author: Cognitive View

Cognitive View automates Compliance, Customer Experience, Conduct Risk, and Fraud. It analyses customer communication channels, including BT Cloud Work voice data, to identify conduct-related issues, customer experience, and complaints, ensure the staff meets its policies, and identifies risks early.

Cognitive View offers compliance as a service with the below capabilities

Obligation & policy register
Supervise & monitor the communication channels for Compliance, Customer Experience, Fraud & Conduct risk
Call recording & archiving for audit
Quality assurance & workforce management
Risk-based supervision & predictive analytics
Incident & breach management
Support customer vulnerability & company policy adherence
Audit & reporting

The analytic integrates very well with Salesforce, ServiceNow, Tableau, GRC, and many other systems. The technology is for cross-industry and all-size companies. It offers a huge cost-benefit and helps in driving an improved customer experience.

To see a demo or access to a trial, contact us (sales@cognitiveview.com)

Requirements

Cognitive View is a web-based application that supports all the major browsers, such as Chrome, Firefox, Edge, and Safari. Also, the user must have or purchase a Cognitive View account