Optimize telephony delivery in Citrix.
In a typical VDI environment, BT Cloud Work acts as any other application running in a virtual host environment. However, telephony media streams must make several extra network hops to reach the BT Cloud Work service. If the network infrastructure is inadequate or unstable users may experience degradation in audio quality due to these extra hops.
With the BT Cloud Work App for Citrix, we work to establish a direct media channel from your remote device where Citrix is installed to the BT Cloud Work data center. This allows us to minimize the number of network hops and optimize the delivery of audio between callers.