Dynamics 365 CRM app logo
Dynamics 365 CRM integration
by Call Sights

Call contacts, search contacts for inbound and outbound calls, and pop directly to Dynamics 365 records.

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Enhance your work with Dynamics 365 CRM by linking it to BT Cloud Work

Enhance your work with Dynamics 365 CRM by linking it to BT Cloud Work, delivered in a straightforward and cost-effective way.

Integration simplifies common tasks including the following features:

  1. Click-to-call: make calls straight from Dynamics 365 by clicking on the hyperlinked telephone numbers.
  2. Address Book: Search and dial from your Dynamics 365 contacts using a simple Address Book tool even when Dynamics 365 is open.
  3. Screen popping: Go straight to the caller's record in Dynamics 365 with a single click while on a call with them (or from the Call History window).
  4. Automatic or manual call logging: Create activity records in Dynamics 365.
  5. Add new contact: Easily create new accounts, contacts or leads while on a call with them.
  6. Works with all BT Cloud Work license types, even Essentials.

In addition to Integration with Dynamics 365 many other useful features are included.

  1. Presence: See the realtime status of your colleagues
  2. Call History (and missed calls)
  3. Integration with Outlook and Google Contacts (requires Plus license)
  4. Can works with multiple Dynamics 365 datasets simultaneously. (requires Pluis license)
  5. Embedded softphone

Would you like help getting started? No problem. Visit our website or email us at [email protected].


  1. A working BT Cloud Work installation
  2. Dynamics Unified Interface supported from 2020
  3. Works with Dynamics 365 CRM (also known as Dynamics 365 Customer Engagement) - works with online version and local installations
  4. Also works with Business Central 365 (Cloud Version). Note: Activity logging is not supported.