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Built.io Flow for BT Cloud Work
by Built.io

Built.io Flow makes it easy to integrate with hundreds of business apps through powerful workflow automation.

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Built.io Flow App Integration for RingCentral

Enterprise Integrations and Workflow Automation for BT Cloud Work

Built.io Flow powers the digital API economy by making it easy to integrate hundreds of business apps with BT Cloud Work through powerful workflow automation. With Built.io Flow, your business users can design BT Cloud Work integrations that align with your existing workflows, and connect to different cloud-enabled and on-premise business applications for marketing, sales, customer service, customer engagement, and back-office automation (Salesforce, Marketo, HubSpot, Outreach.io, Zendesk, ServiceNow, Freshdesk, Intercom.io, etc.) in minutes. Because Built.io supports simple and code-based deployments, IT and integration developers are able to expand on user-designed flows, tackling difficult and custom integrations. Built.io is simply the fastest way to provide complete integration to all of your data.

Supported Triggers

  1. New Call Recording - Triggers when a new call recording is generated.
  2. Missed Call - Triggers when a new call is missed.
  3. New SMS - Triggers when you send or receive an SMS.
  4. Call Started - Triggers when a call is started.
  5. Call Ended - Triggers when a call that was connected ends.
  6. New Voicemail - Triggers when a new voicemail arrives in your account.
  7. New Fax - Triggers when a new fax is received.

Supported Actions

  1. Create Contact - Create a new contact with specified data.
  2. Delete Message - Delete a specified message.
  3. Download Attachment - Download available attachments.
  4. Get Call Logs - Gets available call logs.
  5. Get Company Info - Gets available company information.
  6. Get Extensions - Gets available extensions.
  7. Get Messages - Gets available messages.
  8. Get Phone Numbers - Gets available phone numbers.
  9. Get User Contacts - Gets available user contacts.
  10. Make RingOut Call - Initiates a call between two phone numbers.
  11. Send Fax - Send a new fax with the document of your choice.
  12. Send SMS/MMS - Send a new SMS/MMS with the text and/or media specified.
  13. Update Contact - Automatically update a contact with specified data.


  1. Built.io Flow for BT Cloud Work is available for BT Cloud Work customers.
  2. You must have an active Built.io Flow account.