Zendesk App Integration with BT Cloud Phone

New!

With the new message hub feature users can:

• Access all BT Cloud Phone text messages, voicemails, and faxes from one place.
• Receive, play, and download voicemails
• Receive and download fax
• Send bulk text messages to up to 50 people and manage SMS conversations with 1:1 threads

Integrate seamlessly with BT Cloud Phone for Zendesk and see your helpdesk productivity increase. With BT Cloud Phone for Zendesk running in your Zendesk account, you can use any BT Cloud Phone device to make and take calls. You can make calls from Zendesk just by clicking on the phone number displayed on-screen. Incoming calls automatically bring up matching client records and create new Zendesk cases.

Detailed Description:

• Make or receive calls through your BT Cloud Phone system, directly from your account within Zendesk.
  
• Click to dial phone numbers in any Zendesk client record to eliminate misdials and speed up response times.
  
• Incoming callers are instantly matched to existing client records and automatically displayed.
  
• Tickets are created automatically when a call arrives, increasing service efficiency.
  
• Work anytime through your favorite browser on Windows® or Mac®.
  
• Use any BT Cloud Phone device: your desk phone, the mobile app, or softphone client.