Integrate BT Cloud Work system directly into your Salesforce account and start creating a more collaborative CRM experience.
Let BT Cloud Work for Salesforce enhance your CRM experience by automating workflows, increasing call efficiency and improving the quality of customer interactions. The integration lets you make and receive calls directly from your Salesforce account. You can also quickly assign call dispositions, log calls, take notes, schedule meetings and more, without jumping back and forth between applications.
Available for Salesforce Classic or Salesforce Lightning.
NEW In-App Calling: Now using WebRTC technology, leverage BT Cloud Work calling capabilities like call controls, inbound, and outbound calls without ever navigating away from Salesforce.
Performance reporting: View a complete dashboard of your team’s performance. Now you can edit and customize the BT Cloud Work Analytics data as a native Salesforce report through our Cloud Phone Report.
High Velocity Sales (HVS): By powering the telephony side of a sales cadence we allow sales reps to click-to-call right from their work queue and log them with a HVS disposition to move your sales cadence forward. Only available for Salesforce Lightning.
Click-to-call: Place calls from within Salesforce by clicking on any phone number, saving time and improving call efficiency.
Instant screen pop-up: Incoming calls trigger screen pops with 360° view of the caller enabling quality interactions.
Call logs: With advanced features such as offline call logging and multi-call log option, agents can address the most important tasks first.
Schedule meetings: Seamlessly schedule a BT Cloud Work meeting from within your Salesforce account.
Access from anywhere: Connect on both Windows® and Mac®, using any popular browser.
Work the way you want: Work in Salesforce Classic or Salesforce Lightning UI.
Integrates with Salesforce app: Click to dial any number in the Salesforce1™ Mobile App to initiate calls using your BT Cloud Work Mobile app
► Seamless integration with Salesforce
Integrating your BT Cloud Phone solution with everyday applications, such as Salesforce, allows you to automate tedious tasks, make your workflows more efficient, and offer your customers a superior experience.
► Streamlined business communications
BT Cloud Phone for Salesforce reduces the need for agents to switch between multiple devices and applications to access key business functionalities to accomplish their daily tasks.
► Exceptional customer experiences
Access to key customer information and call history allows agents to deliver timely and personalized customer experience.