BT Cloud Phone for Microsoft 365
BT Cloud Phone for Microsoft 365
by British Telecommunications plc.

BT Cloud Phone for Microsoft 365 transforms your cloud work environment into an enterprise-grade communication hub.

Office 365 App Integration for BT Cloud Phone

BT Cloud Phone for Microsoft 365 seamlessly blends business communications into your cloud work environment, transforming Microsoft 365 into an enterprise-grade communications hub with a powerful and easy-to-use interface that is very simple for end-users to deploy and IT to manage.

Detailed Description:

Key Features

  • Make calls directly from your Outlook Mail or web interface with the integrated dialer or redirect them to your device of choice
  • Send and receive internal text messages from the Microsoft 365 interface
  • Connect a Microsoft  365 user account and a BT Cloud Phone Office subscription
  • Click-to-dial any phone number that appears in the Outlook mail application
  • View incoming caller ID while working in Outlook 
  • View your complete communications history—calls, texts, faxes, and voicemails from Outlook 
  • Combine BT Cloud Phone and Microsoft 365 Contacts in one easy-to-search screen
  • Schedule BT Cloud Phone Meetings or audio conferences from within Outlook calendar application
  • Provide integrated enterprise-grade communications with no software or hardware to install, maintain, or upgrade.
  • Deploy on day one—no need for time-consuming customizations, professional services support, or middleware.
  • Provision multiple sales agents with a single cloud connector.

Original release date: 2017-12-17


  • BT Cloud Phone for Microsoft 365 is available to all Cloud Phone customers
  • You must have an active Microsoft 365 account
  • Windows® XP or later, or Mac OS X® Mountain Lion or later
  • Supported browsers: Chrome™ 30 and above             

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Edit AccountsView and update account information, create, update and delete user extensions
FaxesView, send and receive faxes
Edit Call LogView, update and delete user call log records
MeetingsCreate, view, update and delete meetings
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
WebSocket SubscriptionsManage and subscribe to websocket notifications
ContactsView, create, update and delete personal address book contacts
Edit ExtensionsView and update extension information, including name, extension number, phone number, email, etc.
Telephony SessionsControl advanced telephony session features
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Internal MessagesSend, and edit intra-company text messages
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status