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Boomtown for BT Cloud Work
Boomtown for BT Cloud Work
by Boomtown

Seamlessly integrate BT Cloud Work Phone to Boomtown's customer experience platform.

Boomtown app integration for BT Cloud Work

Boomtown's app allows teams that use BT Cloud Work Phone to create seamless experiences between RingCentral and Boomtown. This app allows teams to automatically create Cases in Boomtown, route them to the correct team and agent and pop the case open on the agent's screen.

These Cases place the BT Cloud Work Phone capabilities alongside Boomtown's customer profiles, event history, and real-time AI-powered suggestions to deliver the best available knowledge to the agent when they need it.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Call ControlControl and manage phone calls in real-time
Webhook SubscriptionsManage and subscribe to webhook notifications