Boomtown for BT Cloud Work
Seamlessly integrate your cloud phone to Boomtown's customer experience platform.
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Boomtown app integration for RingCentral
Boomtown's app allows teams that use BT Cloud Work Phone to create seamless experiences between BT and Boomtown. This app allows teams to automatically create Cases in Boomtown, route them to the correct team and agent, and pop the case open on the agent's screen.
These Cases place the BT Cloud Work Phone capabilities alongside Boomtown's customer profiles, event history, and real-time AI-powered suggestions to deliver the best available knowledge to the agent when they need it.