Balto for BT Cloud Work
Balto helps agents say the right thing on every call. Start improving conversations when it matters most: in the moment.
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Balto app integration for BT Cloud Work
Balto's best-in-class AI listens to both sides of your conversations and provides real-time guidance, resulting in happier customers, increased revenue, and perfect conversations on every call.
How Balto's Real-Time Guidance Helps BT Cloud Work Customers
Increase Conversions and Revenue
Balto shows your agents the right thing to say every time, increasing your win rate. Test responses to common objections, find what works best, and scale instantly to your whole team.
Improve Customer Satisfaction
We give your agents instant access to the information they need, decreasing holds and wait times and leading to better customer experiences.
Train and Onboard Faster
Slash ramp time with Balto. We turn every call into your best call by giving each agent access to your best practices, objection responses, and the most effective call scripts, all in real-time.
Achieve Bulletproof Compliance
Stop costly compliance errors before they happen. Balto provides approved language live on the call and helps agents correct mistakes in the moment.
Score 100% of Calls Automatically
Balto's Real-Time QA scores 100% of calls instantly so you can focus on improving them. Stop mistakes before they become habits, identify the root cause of low scores, and scale best practices to your whole team.
Coach Calls Before They’re Over
Balto's Real-Time Coaching helps managers identify the right calls to coach before the call is lost. Get alerted for coachable moments, instantly join the call, and provide the coaching your agents need to save the call before it ends.
Real Customer Results
- 26% increase in conversions
- 65% faster ramp time
- 25% increase in CSAT
- 115% better compliance scores