Blue Layer Support

Blue Layer Support is an AI-powered IT support chatbot that connects your team directly to Blue Layer Technology's helpdesk through RingCentral.

Instead of submitting tickets through email or a portal, your team can message the bot right inside RingCentral to:

1. Check open tickets — See the status, assigned technician, and latest updates on any active support request
2. Report a problem — Describe an issue in plain language and a ticket is automatically created with the right priority and routing
3. Ask a question — Get instant answers about your IT environment, including device status, backup health, and security posture

How it works:

1. Message the Blue Layer Support bot in RingCentral
2. The bot identifies you and pulls up your company's support context
3. Get real-time ticket updates, create new requests, or ask questions — all without leaving RingCentral

Key features:

1. Conversational AI that understands natural IT support requests
2. Real-time ticket status with interactive cards
3. Automatic identity verification
4. Secure and private
5. Available 24/7 for instant ticket creation and status checks

Blue Layer Support is provided exclusively for Blue Layer Technology managed services customers. After installation, a Blue Layer administrator will activate your account.