Balto  for RingCentral
Balto for RingCentral
by Balto Software

Balto helps agents say the right thing on every call. Start improving conversations when it matters most: in the moment.

PRODUCTS
ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Balto app integration for RingCentral

Balto's best-in-class AI listens to both sides of your conversations and provides real-time guidance, resulting in happier customers, increased revenue, and perfect conversations on every call.

How Balto's Real-Time Guidance Helps RingCentral Customers

Increase Conversions and Revenue

Balto shows your agents the right thing to say every time, increasing your win rate. Test responses to common objections, find what works best, and scale instantly to your whole team.

Improve Customer Satisfaction

We give your agents instant access to the information they need, decreasing holds and wait times and leading to better customer experiences. 

Train and Onboard Faster

Slash ramp time with Balto. We turn every call into your best call by giving each agent access to your best practices, objection responses, and the most effective call scripts, all in real-time.

Achieve Bulletproof Compliance 

Stop costly compliance errors before they happen. Balto provides approved language live on the call and helps agents correct mistakes in the moment.

Score 100% of Calls Automatically

Balto's Real-Time QA scores 100% of calls instantly so you can focus on improving them. Stop mistakes before they become habits, identify the root cause of low scores, and scale best practices to your whole team.

Coach Calls Before They’re Over

Balto's Real-Time Coaching helps managers identify the right calls to coach before the call is lost. Get alerted for coachable moments, instantly join the call, and provide the coaching your agents need to save the call before it ends. 

Real Customer Results

  1. 26% increase in conversions
  2. 65% faster ramp time
  3. 25% increase in CSAT
  4. 115% better compliance scores

Learn more about how Balto's proprietary AI helps RingCentral customers grow.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Webhook SubscriptionsManage and subscribe to webhook notifications