Integrate your phone system with Zoho CRM and boost your teams' productivity with improved call management and CRM experience.
Zoho CRM for Avaya Cloud Office helps your sales and support teams with better call handling and CRM experience. With features like single-click dialing, screen pop-ups for incoming calls, automatic call logging, and much more, they can manage all call-related activities inside Zoho CRM. Thus focus on their calls, be more productive, and have enriched customer interactions.
Zoho CRM for Avaya Cloud Office brings integrated cloud business communications and CRM together, for users to manage all the call related activities inside CRM.
Original release date: 2017-03-25
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Call Control||Control and manage phone calls in real-time|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Ring Out||Perform two-legged ring out phone calls|
|Team Messaging||Post messages, as well as view, edit and delete Team Messaging related data|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Glip||Deprecated: TeamMessaging permission should be used instead|