Zoho CRM for Avaya Cloud Office
Integrate your phone system with Zoho CRM and boost your teams' productivity with improved call management and CRM experience.
Zoho CRM App Integration for RingCentral
Zoho CRM for Avaya Cloud Office helps your sales and support teams with better call handling and CRM experience. With features like single-click dialing, screen pop-ups for incoming calls, automatic call logging, and much more, they can manage all call-related activities inside Zoho CRM. Thus focus on their calls, be more productive, and have enriched customer interactions.
Zoho CRM for Avaya Cloud Office brings integrated cloud business communications and CRM together, for users to manage all the call related activities inside CRM.
Dial calls from Zoho CRM in a single click - Call your leads and customers from within Zoho CRM in a single click. Avoid the hassles of jumping multiple devices/screens and save time in handling each call. More time means more calls and improved productivity.
Screen pop-ups for Incoming calls in Zoho CRM - Receive screen pop-ups for incoming calls to know who is calling you. With contextual access to the contacts' history and detailed information from these pop-ups, you can be more prepared to take the call and ensure quality interactions. Save new callers as leads or contacts in Zoho CRM and save your Call-Actions (like adding notes, follow-up tasks) instantly from these pop-ups.
Automatic call logging - All the call activities get logged automatically inside Zoho CRM. You can avoid logging the call details in two places, rather have it all tracked in Zoho CRM automatically. What’s more, you can even fetch details on your calls and call analytics anytime with the help of Reports in Zoho CRM.
Simple configuration - Setting up Zoho CRM for RingCentral is very simple. All that you need to do is enter your Avaya Cloud Office credentials in Zoho CRM and you are good to get started. No installations or no tedious configurations.
Contextual collaboration - The Avaya Cloud Office App is a great way to communicate and keep everyone in your sales team informed on what’s happening in your CRM account. Share records from your CRM to people and teams in Glip, send and receive instant deal updates, celebrate deal wins, and get reminders in Glip for all the activities in your CRM calendar.
Original release date: 2017-03-25
Zoho CRM for Avaya Cloud Office is available for Avaya Cloud Office Standard, Premium and Enterprise customers.
You must have a Zoho CRM Standard or Professional or Enterprise Edition account.
Requires Windows® XP or above or Mac OS® X 10.8 Mountain Lion or above.
Supported browsers include Chrome™ 30 (or later), Firefox® 25 (or later), Safari® 6.0.5 (or later), and Internet Explorer® 10 (or later).
App Scope and Permissions
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Call Control||Control and manage phone calls in real-time|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Ring Out||Perform two-legged ring out phone calls|
|Team Messaging||Post messages, as well as view, edit and delete Team Messaging related data|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Glip||Deprecated: TeamMessaging permission should be used instead|