Avaya Cloud Office for Zapier
Avaya Cloud Office for Zapier
by RingCentral

Automate your communication workflows with 500+ pre-integrated apps on Zapier.


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Avaya Cloud Office for Zapier

Avaya Cloud Office for Zapier seamlessly integrates business communications with the Zapier's automation solution. Zapier makes it easy to automate tasks between apps, and Avaya Cloud Office’s integration with Zapier makes it easy to create custom workflows triggered by  voice, sms, and fax activities on Avaya Cloud Office.

Detailed Description:

Supported Triggers

  • New Call Recording - Triggers when a new call recording is generated.
  • Missed Call - Triggers when a new call is missed.
  • New SMS - Triggers when you send or receive a SMS.
  • Call Ended - Triggers when a call that was connected ends.
  • New Voicemail - Triggers when a new voicemail arrives in your account.

Supported Actions

  • Send Fax - Send a new Fax using a document of your choice.
  • Send SMS - Send a SMS with text you specify.
  • Generate RingOut Call - Start RingOut call to connect two phone numbers of your choice.


Reduce the number of tasks for your employees so they may be more productive and focus on higher value activities.

Learn more:

Avaya Cloud Office for Zapier User Guide

Original release date: 2020-03-30


  • Avaya Cloud Office for Zapier is available for Avaya Cloud Office Office® customers.
  • You must have an active Zapier account.
  • Requires Windows® 7 (or later) or Mac OS® X 10.7 Lion (or later).
  • Supported browsers include: Chrome™ 41 (or later), Firefox® 37 (or later), Safari® 7.x (or later), and Internet Explorer® 11.x (or later).

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read MessagesView message store data, including SMS, fax, voicemail, etc.
FaxesView, send and receive faxes
Read PresenceView user presence status
MeetingsCreate, view, update and delete meetings
Read Call RecordingDownload call recording content and media
A2P SMSView and send high-volume A2P SMS messages
Read Client InfoView client application provisioning information
Read ContactsView personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Problem Reports ManagementManage Client Problem Reports
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Read Call LogView user call log records
Webhook SubscriptionsManage and subscribe to webhook notifications
Send Usage InfoSend usage information to enable reporting