YAPI Phone Assistant™ for Avaya Cloud Office
YAPI Phone Assistant matches incoming calls with patient records and automatically displays valuable patient information on the screen.
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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
YAPI RC Monitor App Integration for RingCentral
When a call comes in, YAPI Phone Assistant™ matches the caller’s number to their existing patient record, and a desktop pop-up window appears automatically in real-time.
Important chart data is displayed including profile and family information, upcoming appointments with treatment detail, last visit, continuous care due or past due, birthdays, and uncollected balances. Your dental team will spend less time putting patients on hold as opportunities are brought to the forefront. Send a quick text or email to your patient right from the on-screen pop-up. Phone Assistant makes calling the dentist an enjoyable experience for your patients and your team!
YAPI is an automation and productivity software for dental offices and integrates with Dentrix, Open Dental, and Eaglesoft. Other features include online dental forms, automated reminders, pay by text, review requests, and more.
Requirements
Windows 8+
App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Permission | Description |
|---|---|
| Read Messages | View message store data, including SMS, fax, voicemail, etc. |
| Read Presence | View user presence status |
| Read Accounts | View user account information, e.g. name, business name, and contact info |
| Ring Out | Perform two-legged ring out phone calls |
| SMS | Send and receive SMS/MMS messages |
| Webhook Subscriptions | Manage and subscribe to webhook notifications |