Bring UC real-time reporting, call recording, and Contact Center into one UI
Businesses are discovering new and exciting ways to communicate and are taking advantage of cloud-based technologies. Avaya Cloud Office provides businesses an easy way to collaborate and work from anywhere. Managing a distributed and remote workforce can be a challenge for any organization especially if that organization is a contact center. You need the tools to manage your business effectively. Xima CCaaS is that tool every business needs.
Xima CCaaS augments Avaya Cloud Office by providing an easy-to-use contact center that includes Skills Based Routing, Queue Callback, and all the analytics, real time monitoring, and recording you need to run your business effectively and efficiently. In conjunction with the voice contact center features, you can also monitor your UC users within Xima CCaaS, both historically and in real time. This provides a single interface for your contact center reporting, office reporting, and recording. Xima CCaaS provides unlimited free supervisor licenses so you can grant access to each department manager, their respective teams, and determine their feature set within the application. In addition to the Voice Channel, Xima CCaaS provides web chat communication.
Avaya Cloud Office Subscription
Xima CCaaS or UC Realtime Subscription
When authorized, this app will be granted the following permissions:
|Call Control||Control and manage phone calls in real-time|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|