Enjoy transparency of your Contact Center operations with AI Call Analytics in your CRM.
AI-Powered Call Analytics for Avaya Cloud Office will dramatically improve your call center efficiency. The Artificial Intelligence component automatically transcribes and analyzes agent calls, identifying preset key events, such as greetings. The dashboard with aggregated stats on all calls provides your managers with insights allowing them to step up your call center operations: from training a new agent to supercharging marketing campaigns across all offices.
AI-Powered Call Analytics for Avaya Cloud Office works in tandem with your CRM system, automatically scrutinizing all inbound and outbound calls.
AI-Powered Call Analytics for Avaya Cloud Office turns every call into an actionable piece of data and makes it available at a glance for your call center managers so they can find areas for improvement.
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|