Velvetech for Avaya Cloud Office
Stay competitive with immediate actionable insights driven by Velvetech’s AI-powered call analytics.
Velvetech App Integration for Avaya Cloud Office
Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with Avaya Cloud Office. Effective call analytics begins with an accurate transcription. Our service automatically recognizes speech in phone conversations and converts it into text.
The solution includes:
- Real-time call transcription
- Speaker identification technology for caller voice separation
- Call meta-data capturing
- Technology to fit the client operations supporting IT infrastructure thanks to a full set of API integrations with Avaya Cloud Office, sales enablement tools, CRM applications, etc.
With our integrated AI solutions for Avaya Cloud Office, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.
Case Study: AI Call Analytics for Insurance
Avaya Cloud Office Premium, Enterprise, and Contact Center Customers
App Scope and Permissions
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|