Integrate your system with Salesforce & MS Dynamics so your teams can have better conversations.
Tenfold for Avaya Cloud Office works with Salesforce and Microsoft Dynamics seamlessly so you immediately benefit without the need to change your current IT infrastructure.
Eliminate inefficient tasks that plague many client-facing teams. With Tenfold for Avaya Cloud Office, sales, support, and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.
Tenfold for Avaya Cloud Office arms your sales, support, and service teams with contextual customer information for each call so they can provide the best customer experience.
Make the most informed business decisions as Tenfold for Avaya Cloud Office logs all call data into Salesforce or Microsoft Dynamics, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Ring Out||Perform two-legged ring out phone calls|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Edit Messages||View and update message store data, including SMS, fax, voicemail, etc.|