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TeamSupport for Avaya Cloud Office
TeamSupport for Avaya Cloud Office
by TeamSupport

Seamless integration between Avaya Cloud Office and TeamSupport improves customer support efficiency and customer satisfaction.

TeamSupport app integration for Avaya Cloud Office

Integrate Avaya Cloud Office for TeamSupport and provide your agents with the key customer information they need in a snap. When your customers call for help, their ticket history, service agreements and happiness index automatically appear in your TeamSupport account, ensuring a great customer experience. Use any Avaya Cloud Office device to take calls and automatically bring up the matching TeamSupport account.

Detailed Description:

  • Receive calls through your Avaya Cloud Office phone system directly from within your TeamSupport tickets.
  • Incoming calls are instantly matched to existing TeamSupport customer records and displayed on the screen, so agents can immediately provide insightful conversation.
  • Agents can effortlessly enter notes about active calls directly in customer and contact records.
  • Work anytime through your favorite browser on Windows® or Mac® - no software to install.
  • Use any Avaya Cloud Office-enabled device: your desk phone, the Avaya Cloud Office mobile app, or Avaya Cloud Office for Desktop.

Original release date: 2015-09-18

Requirements

  • TeamSupport for Avaya Cloud Office is available to all Avaya Cloud Office customers
  • You must have a TeamSupport Enterprise Edition account
  • Supported browsers: Chrome™, Safari™, Firefox™, IE™