TeamSupport for Avaya Cloud Office
TeamSupport for Avaya Cloud Office
by TeamSupport

This seamless integration with TeamSupport improves customer support efficiency and customer satisfaction.


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TeamSupport app integration for Avaya Cloud Office

Integrate Avaya Cloud Office for TeamSupport and provide your agents with the key customer information they need in a snap. When your customers call for help, their ticket history, service agreements and happiness index automatically appear in your TeamSupport account, ensuring a great customer experience. Use any Avaya Cloud Office device to take calls and automatically bring up the matching TeamSupport account.

Detailed Description:

  • Receive calls through your Avaya Cloud Office phone system directly from within your TeamSupport tickets.
  • Incoming calls are instantly matched to existing TeamSupport customer records and displayed on the screen, so agents can immediately provide insightful conversation.
  • Agents can effortlessly enter notes about active calls directly in customer and contact records.
  • Work anytime through your favorite browser on Windows® or Mac® - no software to install.
  • Use any Avaya Cloud Office-enabled device: your desk phone, the Avaya Cloud Office mobile app, or Avaya Cloud Office for Desktop.

Original release date: 2015-09-18


  • TeamSupport for Avaya Cloud Office is available to all Avaya Cloud Office customers
  • You must have a TeamSupport Enterprise Edition account
  • Supported browsers: Chrome™, Safari™, Firefox™, IE™