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Statflo for Avaya Cloud Office
by Statflo

Statflo's retail workflow integrates with your account so you can make, receive, and log calls using RingOut or In-App Calling.

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Statflo App Integration with Avaya Cloud Office

The first integrationof Avaya Cloud Office made specifically for retail front-line staff. 

Allows Statflo users to make, receive and log calls via RingOut or In-App Dialing when staff are working their local leads and time-sensitive campaigns. Provides audited results and enables your team to log better, more complete call activity. Provides "intelligent" call disposition tracking, audited call duration times (in seconds), click-to-dial call success categorization and advanced error correction.

Key Benefits

  1. Increase call efficiency and save time on misdials with click-to-dial
  2. Save time by removing repetitive, manual and time-consuming tasks
  3. Improve reporting accuracy by ensuring all call activity is audited 
  4. Help your team stay on track by streamlining important sales processes

Key Features

  1. Adaptive, intelligent disposition tracking (changes based on call outcome)
  2. Audited call duration times (in seconds) which displays in reporting
  3. Call someone right from Statflo with simple click-to-call functionality
  4. Supports Avaya Cloud Office RingOut or In-App Dialing
  5. Track the productivity and conversion rates of campaigns managed in Statflo

Requirements

  1. You must have a Statflo account
  2. You must have Avaya Cloud Office Premium or Enterprise subscription for every user
  3. Browsers Supported: Google Chrome, Mozilla Firefox, or Internet Explorer. 
  4. For In-App dialing, Google Chrome must be used (IE does not support WebRTC).

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
Read Call LogView user call log records