AI to Automate QA and Provide Speech Analytics
by StataPile Inc
AI that automates QA and provides speech analytics for every call
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AI Automation and Speech Analytics App Integration with RingCentral
Artificial intelligence for organizations that handle customer service and sales calls, chats, and text messages. Replace manual scoring or keyword spotting with AI that scores every call.
- Integrate with Avaya Cloud Office.
- Analyze every phone call to determine how well agents follow procedures and to monitor the results of calls.
- Automatically receive feedback/reporting.
Visit https://statapile.com/?utm_source=ringcentral to learn how to get started now.
Requirements
- Avaya Cloud Office for StataPile is available for Avaya Cloud Office Premium, Enterprise, and Contact Center Customers
- You must have an active StataPile Account
- Supported browsers include: ChromeTM 30 (or later), Firefox® 25 (or later), Safari® 6.0.5 (or later), and Internet Explorer® 10 (or later)
App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Permission | Description |
|---|---|
| Read Accounts | View user account information, e.g. name, business name, and contact info |
| Read Call Log | View user call log records |
| Read Call Recording | Download call recording content and media |