Archive and supervise communications across voice, contact center, text/sms, and team messaging.
Archive and administratively supervise communication content from Avaya Cloud Office voice, contact center, text/sms, and team messaging.
RingClone ingests metadata for all Avaya Cloud Office communication content, providing data indexing on multiple data points for easy retrieval later. Our powerful search engine also provides complex search tools across voice data. Data points included are: date range, phone numbers, partial phone numbers, extension numbers, names (caller id and extensions), partial names, direction, duration filters, multiple legs per call, and more. High volume data ingestion is supported. Whether you have 100 calls, or 100 million calls, our search engine gives you access instantly.
RingClone’s search interface provides rich interaction with your communication data and content. Set up custom keyword searches to detect compliance risks and anomalies. Searches by user, extension, name, chat, team, and date range are supported.
Flag, store, and make notations on any piece of communication data for auditing and reporting.
Fulfill your compliance needs with custom report generation from the archive portal. RingClone tracks every detail of your organization’s communication data, and provides rich reporting and data exportation tools.
You determine how archived calls are categorized and routed within physical storage. Set up custom, dynamic sub-folders for every user instantly. Or, organize all your calls by date, time, and status with just three clicks. An easy to use drag-and-drop interface gives you access to over 20 call attributes when setting up your configuration, giving you over 7 trillion different ways to set up your account. It's quick. And it's easy.
All data that is transferred from Avaya Cloud Office’s servers to archival storage is encrypted during transit, ensuring that all data is secure. Industry standard protocols are used for all encryption (SSL, TLS 1.2, HTTPS).
After account initialization, RingClone runs in the background. Redundant processes ensure that all data is archived and channeled through your data routing configuration. RingClone’s monitor page gives you insight into archiving activity, allowing you to identify any archival or ingestion issues.
Our search portal doubles as a bridge to your stored archives, giving you instant access to the content (voicemail, recorded calls, text messages, Glip messaging, faxes, attachments). Powered by RingClone’s search engine, all archived data is easy to find and instantly accessible. You never have to leave the portal.
RingClone is an easy, inexpensive solution to maintain COX and legal compliance by permanently storing all communication data after it is cleared off of Avaya Cloud Office's servers.
Leverage RingClone’s customizable transfer utility to push faxes directly to your on-premise server without sending PII or healthcare data over email. Automatically push faxes to corresponding folders based on department, user, site, and more.
Automatically update corresponding SalesForce tasks with archived call recordings so that users can listen to the archived recordings directly from the SalesForce portal. Or, use RingClone to automatically create new SalesForce tasks with custom field mapping, and based on custom rules to ensure that all calls are being logged within your SalesForce instance.
Supported web browsers
1. Chrome (PC)
2. Chrome (Android)
3. Internet Explorer
1. Desktop PC’s (Windows)
2. Desktop PC’s (Apple)
3. Android devices
4. Apple devices
5. Windows devices
Mon - Fri 8:00AM - 5:00PM (UTC-06:00)
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Edit Call Log||View, update and delete user call log records|
|Meetings||Create, view, update and delete meetings|
|Team Messaging||Post messages, as well as view, edit and delete Team Messaging related data|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|
|Glip||Deprecated: TeamMessaging permission should be used instead|
|Edit Messages||View and update message store data, including SMS, fax, voicemail, etc.|