Re:amaze Live Chat & Helpdesk for Avaya Cloud Office
Unify your customer support, engagement & sales from Instagram, Facebook, Twitter, SMS, Live Chat, Phone & Email all in one place.
Re:amaze for RingCentral
Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps.
Use Re:amaze to provide exceptional and centralized customer support through live chat, email, social media, mobile SMS/MMS, and VOIP. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys.
Re:amaze offers native integrations with many popular 3rd party apps such as Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more.
We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Re:amaze is designed to reflect this simple concept. Getting started with Re:amaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers. Re:amaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more and nothing less.
Re:amaze isn't just an inbound customer support chat tool. It can also help you increase sales with marketing automation features like automating live chat using dynamic rules.
- Target groups of customers for chat
- Chat with customers 1-on-1
- Announce new products
- Send discounts
- Ask for reviews
- Reduce site/cart abandonment
- See what page customers are on
- Up-sell products
Reduce Customer Service Time By 40%
Your customer service team can create autoresponders, automated chat replies using variables like order status, response templates (saved replies), automated routing to specific customer support agents or teams, auto tag, and auto reply based on email and live chat events! Chatbots help too!
Built In Help Center FAQ
Every Re:amaze has a Help Center FAQ so your customer service team can educate customers. Your help center content is even automatically SEO optimized! Help center articles can also be used in your helpdesk replies, live chat and ticket replies, to train your chatbot, or embedded into your storefront.
Customer Service And Live Chat Surveys
Send satisfaction surveys when email and live chat customer support tickets end! Your customer service and chat quality is calculated automatically in reports for your customer support team.
Founded in 2012, Re:amaze is loved by thousands of businesses worldwide ranging from lifestyle eCommerce to online universities and from innovative SaaS platforms to Mom-&-Pop stores. Whether you’re building a eCommerce store or the next big SaaS, Re:amaze can help you deliver awesome, personable customer support experiences.
- Available for Avaya Cloud Office Standard, Premium, and Ultimate customers.
- Available on all Re:amaze plans
- Supported browsers: Chrome 30+, FF 25+, IE 11/Edge+, Safari 10+
- In Re:amaze Admin, click on Settings, then click Apps on the left menu bar, then click RingCentral
- Click the 'Connect' button to integrate Re:amaze with Avaya Cloud Office.
- Set up Voice Channels: In Re:amaze Admin, go to Settings -> Voice Channels
App Scope and Permissions
When authorized, this app will be granted the following permissions:
|Read Contacts||View personal address book contacts|
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|SMS||Send and receive SMS/MMS messages|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Edit Presence||View and modify user presence status|