RCCP-Free WordPress Plugin for Avaya Cloud Office
Use your cloud communication tools platform inside of the popular WordPress publishing system.
RCCP for RingCentral
This is an out-of-the-box embeddable web phone app that helps developers to integrate Avaya Cloud Office services to their own web applications. This is controllable in the settings page with a checkbox to turn it on or off.
RingCentral Embedded Phone app – RingCentral’s embedded phone app can be turned on or off and call can be made from within the WordPress Admin area.
Call Me Request widget – Feature for adding a Call Me request Widget to the sidebar on the public side of your WordPress installation. This allows Website visitors to call you (using the Avaya Cloud Office RingOut feature) and if no one is online to answer the request will be stored on the admin side.
Newsletter Sign Up widget – Feature for adding a Newsletter (New Post) signup Widget to the sidebar on the public side of your WordPress installation. Asking for both email addresses and mobile numbers as communication points (double opt-in).
New Newsletter (Post) announcements – Based on configuration settings, you can send out automatic announcements to your collected newsletter list based on their provided (double opt-in) contact information: email and/or mobile.
Manually add subscribers – Feature to manually add to your list of Newsletter announcement subscribers with name email and mobile number. The new subscriber will still have to opt in to the list.
List / Manage subscribers – Feature to display your existing list of Newsletter announcement subscribers. You can delete them individually or collectively. No edit feature as changes will need to be initiated by the subscriber and re-validate via the opt-in process.
List / Manage Call Me Requests – Feature to display your existing list of Call Me requests. You can delete them individually or collectively. The list shows caller's name, the phone number to call back, and the reason for the call.
Default pages are created for you to customize – Default WordPress pages are created upon activation of the plugin. Very basic confirmation of email and SMS opt-in pages are provided. Basic pages for confirming opt-out requests are also provided. Page names are: ‘Email Confirmation’, ‘eMail Unsubscribe’, ‘Mobile Confirmation’, and ‘Mobile Unsubscribe’ NOTE: permalinks must be set to “Post name”
New Database tables are created – New tables are created in the database and seeded with basic starting data in order for the plugin to operate correctly. All table names are prefixed by ‘ringcentral_’. The plugin drops these tables if the plugin is ever deleted, so be sure to save any data if you ever plan on deleting the plugin.
Standard WordPress Plugin process
App Scope and Permissions
When authorized, this app will be granted the following permissions:
|Faxes||View, send and receive faxes|
|Ring Out||Perform two-legged ring out phone calls|
|SMS||Send and receive SMS/MMS messages|
|Team Messaging||Post messages, as well as view, edit and delete Team Messaging related data|
|Read Call Log||View user call log records|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Glip||Deprecated: TeamMessaging permission should be used instead|
|Edit Messages||View and update message store data, including SMS, fax, voicemail, etc.|