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Nuclei for Avaya Cloud Office
Nuclei for Avaya Cloud Office
by Nuclei

Compliance Archiving for Avaya Cloud Office

Nuclei app integration for Avaya Cloud Office

Overview

Nuclei provides Avaya Cloud Office customers with the ability to automatically export, enrich, and archive all voice communications taking place within Avaya Cloud Office, including:  

  1. Call Recordings
  2. Voicemails

The integration is based on the Avaya Cloud Office Voice API which enables Nuclei to receive and archive recordings and related metadata. To enable connectivity customers must install the Nuclei archiving app from the Avaya Cloud Office App Gallery. 

Afterwards, Nuclei will automatically retrieve and archive call recordings that take place enabling archival and further processing in other 3rd party applications. 


Prerequisites

  1. Activation of Automatic Call Recording
  2. Installation of Nuclei archiving app (from Avaya Cloud Office App Gallery) 


RingCentral

The following types of RingCentral events are supported for archiving:

  1. RingCentral Call Recordings 
  2. RingCentral Voicemails 

The following types of metadata are supported for each recording: 

  1. Action
  2. Direction
  3. Duration
  4. ID
  5. Internal Type
  6. Last Modified Time
  7. Phone Number (To)
  8. Phone Number (From)
  9. Reason
  10. Reason Description
  11. Result
  12. Session ID
  13. Start Time
  14. Telephony Session ID
  15. Transport 
  16. Type


AI Services

The following Nuclei AI Services are supported with this integration:

  1. Automatic Transcription
  2. Automatic Translation
  3. Automatic Classification


Supported Archives

The following archiving destinations are supported for Avaya Cloud Office Archiving:

  1. Dell EMC SourceOne
  2. Micro Focus Digital Safe
  3. Proofpoint
  4. Smarsh Enterprise Archive
  5. Smarsh Professional Archive
  6. Veritas Enterprise Vault
  7. ZL Unified Archive


More Information

For more information on Compliance Archiving for Avaya Cloud Office and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read AccountsView user account information, e.g. name, business name, and contact info
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media