Nuclei app integration for Avaya Cloud Office

Overview

Nuclei provides Avaya Cloud Office customers with the ability to automatically export, enrich, and archive all voice communications taking place within Avaya Cloud Office, including:  

1. Call Recordings
2. Voicemails

The integration is based on the Avaya Cloud Office Voice API which enables Nuclei to receive and archive recordings and related metadata. To enable connectivity customers must install the Nuclei archiving app from the Avaya Cloud Office App Gallery. 

Afterwards, Nuclei will automatically retrieve and archive call recordings that take place enabling archival and further processing in other 3rd party applications. 

Prerequisites

1. Activation of Automatic Call Recording
2. Installation of Nuclei archiving app (from Avaya Cloud Office Gallery) 

Avaya Cloud Office

The following types of Avaya Cloud Office events are supported for archiving:

1. Call Recordings 
2. Voicemails 

The following types of metadata are supported for each recording: 

1. Action
2. Direction
3. Duration
4. ID
5. Internal Type
6. Last Modified Time
7. Phone Number (To)
8. Phone Number (From)
9. Reason
10. Reason Description
11. Result
12. Session ID
13. Start Time
14. Telephony Session ID
15. Transport 
16. Type

AI Services

The following Nuclei AI Services are supported with this integration:

1. Automatic Transcription
2. Automatic Translation
3. Automatic Classification

Supported Archives

The following archiving destinations are supported for Avaya Cloud Office Archiving:

1. Dell EMC SourceOne
2. Micro Focus Digital Safe
3. Proofpoint
4. Smarsh Enterprise Archive
5. Smarsh Professional Archive
6. Veritas Enterprise Vault
7. ZL Unified Archive

More Information

For more information on Compliance Archiving for Avaya Cloud Office and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai.