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Avaya Cloud Office for Microsoft Teams
Avaya Cloud Office for Microsoft Teams
by RingCentral

Make calls with this intuitive dialer and manage your meetings directly from your message textbox or with quick bot commands.

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Avaya Cloud Office embedded dialer integration for Microsoft Teams

What's new?

Playback voicemails, call back a number and delete voicemails without disrupting your workflows in Microsoft Teams.

Features available to all users, including Avaya Cloud Office Video Pro

  1. Start a meeting
  2. Schedule a meeting with an auto-generated or customized password
  3. Join meetings from automaticly posted meetings cards
  4. Support for the following bot commands:
  5. "Meet": Start a meeting
  6. "Help": Opens the RingCentral menu for assistance

Upgrade to Avaya Cloud Office MVP to gain access to the full array of Microsoft Teams features listed below.

Features available exclusively Avaya Cloud Office MVP customers

  1. Make calls: Dial any phone number, extension, and Avaya Cloud Office or Microsoft contact through the Avaya Cloud Office dial-pad. Beta feature.
  2. Call history: View call history including missed, received, and outbound calls and delete or call back contacts from this view. Beta feature.
  3. Voicemails: Simplify your workflows with quick shortcuts to voicemail messages. Beta feature.
  4. Contact cards: Access merged Avaya Cloud Office and Microsoft Teams contacts and quickly connect via phone or email from a single view. Beta feature.
  5. Meet: Start a video meeting
  6. Manage meetings: Schedule a video meeting in the Teams calendar with an auto-generated or customized password.
  7. Join meetings: In-chat meeting cards and global dial-in numbers allows team members to connect in seconds. 
  8. Send faxes and SMS messages: Make Teams a comprehensive communications platform with integrated fax and SMS message capabilities.
  9. Support for the following bot commands:
  10. "Meet": Start a video meeting
  11. "Help": Brings back the Avaya Cloud Office Bot menu
  12. "Login": Login to Avaya Cloud Office
  13. "Logout": Logout of Avaya Cloud Office

Using Microsoft Teams on the web? Check out the Chrome extension

System requirements

  1. Supports Microsoft Teams desktop, web, and mobile apps.
  2. Available for all Avaya Cloud Office MVP™ subscriptions, with a more limited feature set available to Avaya Cloud Office Video Pro users
  3. Requires the Avaya Cloud Office app to make calls.
  4. An active Microsoft Office 365 account is required.
  5. Windows 7 and above or Mac OS X 10.10 (or later) is required.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read PresenceView user presence status
Edit Call LogView, update and delete user call log records
MeetingsCreate, view, update and delete meetings
Read Client InfoView client application provisioning information
InteroperabilityFacilitate inter-app authorization and perform other interoperability functions
WebSocketMake API calls via the WebSocket transport
WebSocket SubscriptionsManage and subscribe to websocket notifications
ContactsView, create, update and delete personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Edit ExtensionsView and update extension information, including name, extension number, phone number, email, etc.
Problem Reports ManagementManage Client Problem Reports
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Send Usage InfoSend usage information to enable reporting