Avaya Cloud Office embedded dialer integration for Microsoft Teams

What's new?

Playback voicemails, call back a number and delete voicemails without disrupting your workflows in Microsoft Teams.

Note: This app stores your data in the US. The data may include authentication tokens, user accounts, call history, and other information. Please contact support if you have any concerns.

Features available to all users, including Avaya Cloud Office Video Pro

1. Start a meeting
2. Schedule a meeting with an auto-generated or customized password
3. Join meetings from automatically posted meetings cards
4. Support for the following bot commands:
5. "Meet": Start a meeting
6. "Help": Opens the RingCentral menu for assistance

Upgrade to Avaya Cloud Office MVP to gain access to the full array of Microsoft Teams features listed below.

Features available exclusively Avaya Cloud Office MVP customers

1. Make calls: Dial any phone number, extension, and Avaya Cloud Office or Microsoft contact through the Avaya Cloud Office dial-pad. Beta feature.
2. Call history: View call history including missed, received, and outbound calls, and delete or call back contacts from this view. Beta feature.
3. Voicemails: Simplify your workflows with quick shortcuts to voicemail messages. Beta feature.
4. Contact cards: Access merged Avaya Cloud Office and Microsoft Teams contacts and quickly connect via phone or email from a single view. Beta feature.
5. Meet: Start a video meeting
6. Manage meetings: Schedule a video meeting in the Teams calendar with an auto-generated or customized password.
7. Join meetings: In-chat meeting cards and global dial-in numbers allows team members to connect in seconds. 
8. Send faxes and SMS messages: Make Teams a comprehensive communications platform with integrated fax and SMS message capabilities.
9. Support for the following bot commands:
10. "Meet": Start a video meeting
11. "Help": Brings back the Avaya Cloud Office Bot menu
12. "Login": Login to Avaya Cloud Office
13. "Logout": Logout of Avaya Cloud Office

Using Microsoft Teams on the web? Check out the Chrome extension. 

System requirements

1. Supports Microsoft Teams desktop, web, and mobile apps.
2. Available for all Avaya Cloud Office MVP™ subscriptions, with a more limited feature set available to Avaya Cloud Office Video Pro users
3. Requires the Avaya Cloud Office app to make calls.
4. An active Microsoft Office 365 account is required.
5. Windows 7 and above or Mac OS X 10.10 (or later) is required.