Seamlessly blend phone and video capabilities into Outlook.
Transform Outlook into a robust productivity hub with Avaya Cloud Office communications and collaboration features. With your business communications in one place, you and your employees can be more productive and work more efficiently.Avaya Cloud Office for Outlook creates a powerful best-of-breed solution that gives Microsoft Outlook® the best of both worlds: enterprise-caliber communications—click-to-dial, business SMS, unified directory experience, audio, and Avaya Cloud Office video meetings—integrated into the most popular email client.
Seamless integration with Microsoft Outlook
Manage and track all business communications from your email app. With this integration, you can access all key Avaya Cloud Office features in one place.
Boost employee efficiency
Improve workforce productivity by minimizing the number of applications you use to get everyday tasks done: calling, texting, and setting up meetings.
Easy to use and manage
Deploy on day one—no need for time-consuming customizations, professional services support, or middleware. No software or hardware to install, maintain or upgrade.
When authorized, this app will be granted the following permissions:
|Faxes||View, send and receive faxes|
|Edit Call Log||View, update and delete user call log records|
|Meetings||Create, view, update and delete meetings|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Read Client Info||View client application provisioning information|
|WebSocket Subscriptions||Manage and subscribe to websocket notifications|
|Contacts||View, create, update and delete personal address book contacts|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Edit Extensions||View and update extension information, including name, extension number, phone number, email, etc.|
|Telephony Sessions||Control advanced telephony session features|
|Problem Reports Management||Manage Client Problem Reports|
|Ring Out||Perform two-legged ring out phone calls|
|SMS||Send and receive SMS/MMS messages|
|Internal Messages||Send, and edit intra-company text messages|
|Edit Messages||View and update message store data, including SMS, fax, voicemail, etc.|
|Edit Presence||View and modify user presence status|
|Send Notifications||Send notifications to the current user|
|Send Usage Info||Send usage information to enable reporting|