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Kustomer Voice for Avaya Cloud Office
Kustomer Voice for Avaya Cloud Office
by Kustomer
PREMIER PARTNER

Manage inbound or outbound calls in Kustomer CSM, add comments to customer timeline and see all interactions.

PRODUCTS
ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Kustomer Voice app integration

Meet your customers where they’re at. Leverage Avaya Cloud Office for voice as another key channel to engage with your customers. Avaya Cloud Office and Kustomer have joined forces to deliver an app that marries each other’s respective strengths to empower agents to seamlessly leverage voice as another key channel for customer engagement so you can meet your customers where they’re at. Get a complete, threaded view of all calls made or received with Avaya Cloud Office alongside all of your other customer touchpoints. 

Turnkey Installation

Get up and running with the Avaya Cloud Office app in seconds. Simply reach out to Kustomer to help download the Application from within the Kustomer platform.  

Automatic Status Sync 

Avaya Cloud Office ready states are synced to Kustomer statuses so it’s easy to identify whether a user is available to receive a call.

Robust Routing 

Leverage Kustomer’s powerful routing capabilities to automatically route calls to voice agents when they’re available.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Call ControlControl and manage phone calls in real-time
Read PresenceView user presence status
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Call RecordingDownload call recording content and media
Read ContactsView personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Edit ExtensionsView and update extension information, including name, extension number, phone number, email, etc.
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Team MessagingPost messages, as well as view, edit and delete Team Messaging related data
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status