Avaya Cloud Office Google Workspace Add-on
Simplify communication within Gmail and Google Calendar with the Google Workspace Add-on.
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Avaya Cloud Office Google Workspace Add-on
The Avaya Cloud Office Google Workspace Add-on makes communicating with email and calendar easier. Quickly access Avaya Cloud Office directly from the Add-ons bar to seamlessly call, text, view communications history, and schedule meetings. Streamline business communications and increase productivity across all functions with Avaya Cloud Office and Google integrated.
Key Features
Gmail
- Users can transform their Gmail application, accessing and messaging contacts within the context of any email conversation--on any device.
- Surface contextual information within Gmail message threads
- Make outbound calls and send SMS messages directly from email conversations
- View recent call history
- Start a new email conversation from within a contact card
- View presence of RingCentral contacts
Calendar
- Schedule a meeting from the Google Workspace Add-on sidebar
- Configure Avaya Cloud Office Video meeting settings: use a personal meeting ID, require a meeting password, enable waiting rooms, end-to-end encryption, and more
- Join the meeting from within Google Calendar
Benefits
Seamless integration with Gmail
Work smarter within Gmail threads, access important information and gain insight on current and new contacts faster.
Productive team collaboration
The ability to view the presence status of your contacts in Gmail evolves your team communication streams, keeping projects moving forward in a productive way.
Streamlined business communications
Work more efficiently without flipping through multiple applications to access key business functionalities.
Requirements
- Avaya Cloud Office Google Workspace Add-on is available to all customers.
- Must have a Gmail or Google Calendar account
App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Permission | Description |
|---|---|
| Read Messages | View message store data, including SMS, fax, voicemail, etc. |
| Read Presence | View user presence status |
| Edit Call Log | View, update and delete user call log records |
| Meetings | Create, view, update and delete meetings |
| Read Client Info | View client application provisioning information |
| Read Contacts | View personal address book contacts |
| Read Accounts | View user account information, e.g. name, business name, and contact info |
| Problem Reports Management | Manage Client Problem Reports |
| Ring Out | Perform two-legged ring out phone calls |
| SMS | Send and receive SMS/MMS messages |
| Internal Messages | Send, and edit intra-company text messages |
| Read Call Log | View user call log records |
| Send Notifications | Send notifications to the current user |
| Send Usage Info | Send usage information to enable reporting |