Real-time 911 & emergency notifications - including lock-down and custom alerting, mobile-app-based safety tools, and more.
New for 2022, GenAlert now provides enhanced alert collaboration using Adaptive Cards within the Avaya Cloud Office Team Messaging application. Using Adaptive Cards allows all recipients to contribute to the alert, to easily flag misdials, record additional notes, and coordinate emergency response.
GenAlert's Incident Aware mobile app now also provides enhanced integration options for alerting via on-site hardware (strobe lights, overhead & hardphone paging) and adds a customizable, guided incident response framework to simplify the process of responding to, and recording the details of, any emergencies. For more information specific to the mobile app integration, visit: https://incidentaware.app/
GenAlert turns your phone system into a powerful, 2-way distress awareness system. GenAlert is our real-time emergency reporting and awareness package that detects when 911 or other emergencies are initiated and immediately notifies you via alarm, Avaya Cloud Office Team Messaging & IM, SMS text, email and even directly via security staff phones and mobile apps.
Now you can rest knowing your staff are protected in the event of an emergency!
Implementing a dedicated, on-site emergency notification solution is the most cost-effective way to dramatically lower both on-site and EMS response time while adding extra security for your staff. Not only are you alerted of staff in distress, but you can attach additional important information to Alerts such as employee names, phones, health conditions, special medications, etc. When rapidly notified, your staff can attend to an emergency almost immediately and can be ready to lead help in the right direction when it arrives. This level of response has already become a legal requirement in many jurisdictions and more will follow in the coming years.
When authorized, this app will be granted the following permissions:
|Call Control||Control and manage phone calls in real-time|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Team Messaging||Post messages, as well as view, edit and delete Team Messaging related data|
|Read Call Recording||Download call recording content and media|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Glip||Deprecated: TeamMessaging permission should be used instead|