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Freshworks Customer Service Suite
by Freshworks

Utilize the RingCentral integration to deliver smooth conversational support to customers through both modern and traditional communication

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Freshworks Customer Service Suite for Avaya Cloud Office

Utilize the Avaya Cloud Office integration to deliver smooth conversational support to customers through both modern and traditional communication channels.

Key features of the RingCentral integration include:: ·

  1. Click to Dial
  2. Inbound call
  3. Outbound call
  4. On-Screen Caller Information
  5. Call Mute/Unmute
  6. Call Recordings/Voice Mail
  7. Call merging
  8. Call Notes

The RingCentral integration helps you: ·

  1. Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface.
  2. Boost agent productivity with complete access to customer conversations in one single thread and single-click access to customer information.
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