Freshdesk Premium CTI for Avaya Cloud Office
This premium app provides all the wonderful features that the Office widget offers, but from inside your Freshdesk!
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Freshdesk Premium CTI app integration for Avaya Cloud Office
Loyally offers the new CTI between Avaya Cloud Office and Freshdesk as a premium app, using the new Office widget from Avaya Cloud Office for a richer, more efficient, and more powerful integration.
This premium version provides the features that Avaya Cloud Office Office widget offers but from inside Freshdesk! This means you will be able to use all the known features you want like:
- Freshdesk ticket creation/contact search for all calls
- Click to dial
- On-screen caller info
- Call Transfers
- Voicemail recordings/missed calls
- Queue insight
- Conference calls
- Recording calls
- Call transfers
- and more!