Freshdesk Premium CTI + AI app logo
Freshdesk Premium CTI - AI Powered for Avaya Cloud Office
by Loyally

Experience seamless integration and AI-driven capabilities with Loyally's RingCentral Premium CTI App for Freshdesk

Be the first to write a customer review

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Freshdesk Premium CTI app integration for Avaya Cloud Office

Loyally's RingCentral Premium CTI + AI App Features:

  1. AI-Powered Call Transcriptions+Summaries:Instant insights with AI-powered call transcriptions and summaries for tickets.
  2. Access Call Recordings:Easily access call recordings directly from tickets.
  3. Flexible Ticket Creation:Manual or automatic creation for calls and SMS.
  4. Enhanced Ticket Notes:Add detailed notes to existing tickets.
  5. Streamlined Ticket Management:Automatic ticket pop on IVR input.
  6. Efficient Contact Matching:Match contacts based on multiple phone number formats.
  7. Comprehensive Caller Insights:Access caller ticket history in Freshdesk.
  8. One-Click Dialing:Initiate calls directly from Freshdesk interface.

RingCentral RingEx Functionalities:

  1. Hold: Place callers on hold during conversations.
  2. Pause: Pause ongoing calls for temporary interruptions.
  3. Transfer: Transfer calls to other team members or departments.
  4. Mute: Mute your microphone during calls for privacy.
  5. Voicemail: Receive and manage voicemail messages from callers.
  6. Phonebook: Access a phonebook for quick contact reference.
  7. Queue: Manage incoming calls in a queue for efficient call handling.
  8. Change Status: Change your availability status to indicate your availability to take calls.

Experience seamless integration and AI-driven capabilities with Loyally's RingCentral premium app for superior customer engagement within your Freshdesk environment.

Ready to enhance your customer support? Get started with Loyally today!



Price: $12.0/agent/month