FocalPoints Interaction Analytics
Change your business with deep insights extracted from your customer interactions
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FocalPoints Interaction Analytics for Avaya Cloud Office
Enhance your Avaya Cloud Office experience with FocalPoints Interaction Analytics, a cutting-edge solution that seamlessly integrates with Avaya Cloud Office's telephony to enhance customer support. Our advanced speech analytics acts like a magic ear, decoding conversations to spot trends, boost agent performance, and uncover valuable insights. Simplify quality control for supervisors, enabling easy review and scoring of calls for stellar team performance. Ensure compliance with industry rules through secure call recording. Stay ahead with real-time monitoring and leverage data-driven insights for smart decision-making. Join us in revolutionizing customer service, where each interaction becomes a unique story, and every customer shines as a star in your operations.
1. Advanced Speech Analytics for trend spotting and performance enhancement.
2. Streamlined quality control for supervisors with easy call review and scoring.
3. Robust compliance features, securely recording calls to meet industry regulations.
4. Real-time monitoring for proactive management.
5. Data-driven insights and recommendations for informed decision-making.