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Avaya Cloud Office for Firefox
by RingCentral

Seamlessly integrate cloud communications into your Firefox browser to create a powerful business communications hub.


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Avaya Cloud Office for Firefox

Seamlessly integrate your Avaya Cloud Office communications and collaboration solution with Firefox to create a powerful business communications hub. The Avaya Cloud Office for Firefox extension makes it easy for your teams to access key Avaya Cloud Office features without leaving the Firefox browser, simplifying workflow and increasing productivity.


Integrated Calendar: 

  • Schedule and join Avaya Cloud Office Meetings and audio conference calls via Google Calendar

Firefox browser softphone:

  • Access the persistent Avaya Cloud Office softphone tab from any Web page
  • View your communications history and easily call or SMS and view contact cards directly from call history
  • Active call control features (multi-party call, transfer, record, flip, etc.)
  • Coordinate your active inbound, outbound, and on hold calls simultaneously in a single list view.
  • Enter the message hub to view a complete list of voicemails, faxes, and texts in one view. Seamlessly compose SMS messages, view and download a fax file, and play, download, and flag voicemails.
  • Receive inbound call notifications on the Firefox badge
  • Combine your Avaya Cloud Office, Google, and personal contacts in one easy-to-search screen and view your recent activities with a specific contact within contact details.
  • Manage inbound call handling settings
  • Change your presence status
  • View the presence status of all your contacts


► Seamless integration with Firefox

Connecting Avaya Cloud Office with the web browser you use every day allows you to automate tedious tasks in your workflow for added efficiency and ease of use.

► Streamlined business communications

The Avaya Cloud Office for Firefox extension reduces the need for users to turn to other tools while working in the Firefox browser.

► Productive team collaboration

The ability to efficiently schedule and join conferences evolves your team collaboration, keeping projects moving forward in a productive way.

Learn more:

Download the Avaya Cloud Office for Firefox Datasheet here.

Download the Installation Guide [here]( Cloud Office-for-Firefox?language=en_US).

Original release date: 2020-03-30


  • Firefox browser required
  • Must have a Google account

Latest update: August 2019

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Edit AccountsView and update account information, create, update and delete user extensions
Read MessagesView message store data, including SMS, fax, voicemail, etc.
FaxesView, send and receive faxes
Read PresenceView user presence status
Edit Call LogView, update and delete user call log records
MeetingsCreate, view, update and delete meetings
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Client InfoView client application provisioning information
WebSocketMake API calls via the WebSocket transport
WebSocket SubscriptionsManage and subscribe to websocket notifications
ContactsView, create, update and delete personal address book contacts
Edit ExtensionsView and update extension information, including name, extension number, phone number, email, etc.
Telephony SessionsControl advanced telephony session features
Problem Reports ManagementManage Client Problem Reports
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Internal MessagesSend, and edit intra-company text messages
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status
Send Usage InfoSend usage information to enable reporting