Fireflies will automatically transcribe calls made on your soft phone/dialer and make them searchable.
The Fireflies.ai + Avaya Cloud Office integration make it seamless to transcribe every call made inside Avaya Cloud Office.
You can then search, share, analyze, and review the important insights from meetings with customers, prospects, and teammates.
Our English transcription system is trained specifically for conversations & meetings across a wide variety of industries and accents.
Foreign Language support coming soon for Spanish, French, Portuguese, Italian, and more! Request access here.
Fireflies lets you search not just keywords but also themes and topics such as action items, dates, times, metrics, questions, sentiment, and more.
You can even create your own custom topic trackers with the click of a button. Fireflies can help you automatically find discussions around objections, pricing, competitors, etc.
Turn important parts of calls into shareable soundbite snippets that you can share.
Leave comments at different parts of calls and a time-stamped note will be created for your teammates to jump back to. This is the perfect way to provide on-the-spot coaching or leave feedback without having a dozen email threads.
Leave a pin, thumbs up, or thumbs down reactions at different parts of the call, and your teammates can hop back to that part of the call and listen to what was said.
Embed the Fireflies transcript & audio player in places where you already work like Notion, Medium, Salesforce, etc.
When authorized, this app will be granted the following permissions:
|Read Contacts||View personal address book contacts|
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Call Control||Control and manage phone calls in real-time|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|