ExecVision Conversation Intelligence for Avaya Cloud Office

How can you use the calls you record on Avaya Cloud Office to their maximum potential?

ExecVision’s integration with Avaya Cloud Office & SFDC unlocks the hidden value trapped inside call recordings to make coaching easy and effective. You can find calls based on keywords and salesforce data, listen to the parts of calls that matter most, give feedback, and create a library of the best calls to accelerate team improvement in an easy-to-use, collaborative interface.

With ExecVision's Conversation Intelligence platform, you can:

• Easily listen to calls and provide feedback on key moments within the call card
• Get alerted to critical coachable moments and key performance trends with Smart Alerts
• Create targeted and personalized Coaching Plans based on individual reps’ skill gaps
• Develop best-practice call repositories with Conversation Libraries
• Get unmatched visibility into conversation insights, Coaching Plans and coaching effectiveness with Performance Dashboards

Requirements

Salesforce.com Enterprise preferred, but not required

Avaya Cloud Office Premium Edition

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