ExecVision is a conversation intelligence platform built on the premise: customer interactions are key to driving performance.
How can you use the calls you record on Avaya Cloud Office to their maximum potential?
ExecVision’s integration with Avaya Cloud Office & SFDC unlocks the hidden value trapped inside call recordings to make coaching easy and effective. You can find calls based on keywords and salesforce data, listen to the parts of calls that matter most, give feedback, and create a library of the best calls to accelerate team improvement in an easy-to-use, collaborative interface.
With ExecVision's Conversation Intelligence platform, you can:
Salesforce.com Enterprise preferred, but not required
Avaya Cloud Office Premium Edition