ExecVision Conversation Intell for Avaya Cloud Office
ExecVision is a conversation intelligence platform built on the premise: customer interactions are key to driving performance.
ExecVision App Integration with Avaya Cloud Office
How can you use the calls you record on Avaya Cloud Office to their maximum potential?
ExecVision’s integration with Avaya Cloud Office & SFDC unlocks the hidden value trapped inside call recordings to make coaching easy and effective. You can find calls based on keywords and salesforce data, listen to the parts of calls that matter most, give feedback, and create a library of the best calls to accelerate team improvement in an easy-to-use, collaborative interface.
With ExecVision's Conversation Intelligence platform, you can:
- Easily listen to calls and provide feedback on key moments within the call card
- Get alerted to critical coachable moments and key performance trends with Smart Alerts
- Create targeted and personalized Coaching Plans based on individual reps’ skill gaps
- Develop best-practice call repositories with Conversation Libraries
- Get unmatched visibility into conversation insights, Coaching Plans and coaching effectiveness with Performance Dashboards
- Salesforce.com Enterprise preferred, but not required
- Avaya Cloud Office Premium Edition
App Scope and Permissions
When authorized, this app will be granted the following permissions:
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|