Automate call quality process, streamline agent monitoringevaluations & improve agent performance with Enthu.AI's speech AI platform.
Help voice teams monitor their Avaya Cloud Office communications at scale
Enthu.AI helps voice teams across sales, support and success quality monitor their conversations at scale, without the need to add additional human resources or change existing agent workflows.
With its one click integration with Avaya Cloud Office , Enthu.AI automatically pulls in conversations and automatically analyses them across your custom defined quality parameters.
Your quality teams, supervisors and managers can use Enthu.AI as a single source of customer voice/chat data and derive actionable insights that drive customer experience and revenue.
They can also evaluate agents, execute coaching sessions and generate reports for easy collaboration across all contact centre stakeholders.
App Scope and Permissions
When authorized, this app will be granted the following permissions:
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|