Crelate for Avaya Cloud Office
Integrate your cloud communicatons solution with the Crelate ATS and recruiting CRM platform.
Crelate for RingCentral
Recruiting and staffing professionals can use the Crelate recruiting platform together with Avaya Cloud Office as a unified solution to manage, schedule, and record phone communications. With Avaya Cloud Office actions available directly from the Crelate sidebar, recruiting teams can quickly communicate with candidates and job contacts without leaving your Crelate account. The Avaya Cloud Office widget in Crelate improves hiring efficiency because recruiters can take calls, make notes, send texts, and check conversation history in one application.
With Crelate and Avaya Cloud Office you can:
- Schedule and make calls: with the click of a button in the right sidebar of your Crelate account.
- Send text messages: from the Avaya Cloud Office or Crelate applications, and store text conversations in your Crelate account.
- Receive calls: incoming from clients and candidates; or forward calls to receive them through a different number.
- Track and record calls: to reference call logs for collaboration with colleagues or future reporting.
Crelate is a leading provider of cloud-based recruiting CRM solutions for the recruiting and staffing industries. With fast data capture and robust relationship management features, Crelate empowers users by giving them useful information to hire the best talent.
Crelate for Avaya Cloud Office is available for all Avaya Cloud Office customers
To configure this integration, you must be the administrator of an active Crelate customer account
Crelate is tested with the following web-browsers, and users should always use the latest version of each browser:
- Google Chrome *
- Mozilla Firefox *
- Apple Safari
- Microsoft Edge
- are preferred browsers.
For the best experience on Crelate, we recommend Google’s Chrome browser, as it supports our Chrome Parser tool.
Browser Configuration (Required)
- Cookies Enabled
- Local Storage Enabled
- TLS 1.2 and higher enabled
Optional for best performance
- Web sockets
We rely on the latest browser requirements – (Example: https://support.google.com/chrome/a/answer/7100626?hl=en))
For best performance however, we recommend at least an 8th Generation Intel I5 or higher or equivalent processor, with at least 8GB of memory. The application scales to all browser resolutions above 1024x768. For best viewing, we recommend 1920x1080 or higher.
- IOS 12 and higher
- Android 6.0 and higher
- iPad iOS 12 and higher
App Scope and Permissions
When authorized, this app will be granted the following permissions:
|Read Contacts||View personal address book contacts|
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|SMS||Send and receive SMS/MMS messages|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Read Call Log||View user call log records|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Edit Messages||View and update message store data, including SMS, fax, voicemail, etc.|
|Edit Presence||View and modify user presence status|