Turn every inbound phone call into a smart lead by automatically compiling inbound caller information into a live profile.
Integrate your Avaya Cloud Office cloud communication service with Connectivity and let Connectivity automatically create a rich customer list with detailed customer profiles based on your call logs. Connectivity pulls in your historic call logs (and any future calls to your business) to tell you who is calling your business. With this data and demographics in hand, it’s easy to understand who your customers are and how they interact with your business so you can communicate even better.
With Connectivity for Avaya Cloud Office a business can:
When authorized, this app will be granted the following permissions:
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Read Call Log||View user call log records|