Add an full featured attendant console to easily answer and transfer calls, lookup contacts, view presence, answer chat and make reports.
Whether your business is large or small, efficient communication is always a challenge. Companies are being increasingly confronted with different types of contact channels. So how personal and efficient is contact with your customers? And how accessible are your employees?
Connecsy for Avaya Cloud Office: the solution
In order to do business efficiently, you want to be able to guarantee a fast response to customer queries. The modern Connecsy for Avaya Cloud Office not only makes it easy for your employees to answer and forward telephone calls and handle chat, but it also helps them to handle contact with customers very professionally thanks to the additional customer information it provides. Connecsy users can view all the necessary availability and accessibility information at a glance without having to switch between screens. Receptionists can use chat, mail and options to pass on-call information to individuals or groups in the organization, or easily take over calls from other locations during busy hours. Improve your communication and your business it’s performances and increase customer satisfaction.
Familiar & Easy to Use
Pridis has been developing and supplying operator Consoles for over 15 years. Connecsy for Avaya Cloud Office is the result of very close cooperation between users, such as receptionists, call center agents and supervisors. With its user interface similar to the well-known Connecsy Enterprise, users can define the layout and information they need to optimize their workflow. Decide which panels to display, how many queues are displayed, favorite persons, search options, and more. In the user profiles, all the settings can be designed specifically for each individual user.
Presence at a glance
As an essential part of customer communication, your attendants need all the information they can handle the callers or give them feedback. Use the integrated calendar to quickly see appointments of colleagues, or use the multi-source presence information to reach an available employee while searching. Use the favorites panel to get the presence of VIP in a quick glance. Easily see or take notes during the call, that is visible for colleagues when the call is transferred.
Attendants will get all the familiar Avaya Cloud Office functionality. On the same working screen used to handle incoming and outgoing calls, users can start a chat or group instant messaging or an email can be sent. Use the built-in templates to automatically include name, number, and time for a call-back request for rapid responses.
Efficient Contact Handling
Connecsy for Avaya Cloud Office makes employees accessible, no matter how mobile they are. For an extra personal approach, the user can quickly search (Find-As-You-Type) for internal and external contacts using extra information such as notes, public and private information, local numbers and availability on different platforms. Reduce search time with the Intelligent Lookup. The persons who the caller previously spoke to are directly visible for selection. Use easy drag and drop to transfer the call. Handy shortcuts on the keyboard mean that mouse movements are no longer necessary for common functions.
Combine other applications like a webcam or barrier control into a panel in the flexible layout. Connecsy for Avaya Cloud Office supports the integration of third party solutions as well as tailor-made applications.
• View caller information
• Easy call answering, hold and transfer
• Drag and drop transfers
• View Missed calls and call history
• Handle multiple queues
• View calls waiting in queue
• Role based functions
• Customizable Layout
• Integrated administration
• Chat routing to available attendant
• Auto replies
• Send Attachments
• Message History
• Whatsapp Business support
• Colleagues calendar
• Make and send notes
• Easy transfers
• Multiple presence sources
• View colleague attendant status
• Braille support
• Historical call statistics
• Real time presentations
• Search while you type
• Caller lookup
• Custom fields
• Flexible layout
• CSV Import/Export and Corporate Contacts
• Internal and external contacts
Pridis is a leading, European software development company that creates tooling that manages all communication devices and services for organizations. Our solutions improve communications, we put the customer first in everything we do.
In respect to connectivity, Pridis offers in company developed solutions regarding workflow optimization, pbx middleware, chatbot and chat channel solutions, call cost control and business reporting tools. We are committed to innovation and offering solutions
• Windows PC: CPU 1Ghz, 4Gb RAM. 500Mb Diskspace, .NET 4.8
• Avaya Cloud Office Admin Account username and password to access Avaya Cloud Office APIs
• For the reception chat channel, you need to have the Connecsy Chatbot enabled
When authorized, this app will be granted the following permissions:
|Call Control||Control and manage phone calls in real-time|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Edit Presence||View and modify user presence status|