Cognitive View for Avaya Cloud Office
Cognitive View for Avaya Cloud Office
by Cognitive View

Cognitive View monitors Avaya Cloud Office call recordings to help you understand customer experience & compliance adherence

Cognitive View app integration for Avaya Cloud Office


Cognitive View automates Compliance, Customer Experience, Conduct Risk, and Fraud. It analyses customer communication channels, including Avaya Cloud Office voice data, to identify conduct-related issues, customer experience, and complaints, ensure the staff meets its policies and identifies risks early.

Cognitive View offers compliance as a service with the below capabilities

  • Obligation & policy register
  • Supervise & monitor the communication channels for Compliance, Customer Experience, Fraud & Conduct risk
  • Call recording & archiving for audit
  • Quality assurance & workforce management
  • Risk-based supervision & predictive analytics
  • Incident & breach management
  • Support customer vulnerability & company policy adherence
  • Audit & reporting

The analytic integrates very well with Salesforce, ServiceNow, Tableau, GRC, and many other systems. The technology is for cross-industry and all-size companies. It offers a huge cost-benefit and helps in driving an improved customer experience.


To see a demo or access to a trial, contact us (sales@cognitiveview.com)


Original release date: 2018-11-21

Requirements

Cognitive View is a web-based application that supports all the major browsers, such as Chrome, Firefox, Edge, and Safari. Also, the user must have or purchase a Cognitive View account

Installation

Contact us to get in touch and discuss the steps ahead.

Support

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